I'm also not going to report bugs for the betterment of the software and benefit of others users, not when I have to spend the better part of a week being hassled about a lapsed SMA and reiterating the details from the original ticket. I don't like going through boilerplate support when I have already clearly outlined having done such things in my ticket.
I personally haven't been in contact with tech support much, but largely haven't been impressed the few times I have. I once contacted our local apps manager regarding a complex helical groove programming issue - by that afternoon, he had me in contact with an engineer who specialized programming for turbine blades (similar principles to my application) and was a great help to getting me through the job.
The manufacturing volume comprises an optical transmission region, the projector and cameras-are arranged outside the manufacturing volume in a fixed position relationship and are aligned in such a way that respective optical axes extend through a respective transmission region, by means of the projector, a projection can be generated on a manufacturing area and at least a common part of the manufacturing area on which the projection can be overlaid can be captured.I know it doesn't fix the lack of responsiveness so far, but have you tried contacting the applications manager in your nearest sales office? As far as programming issues go, they may have or at least know an applications engineer with experience relevant to your issue, and can help you get it resolved faster than tech support. The system moreover comprises an optical checking unit having at least one projector and two cameras and a control and processing unit.
Abstract: A system for monitored additive manufacturing of an object, comprising a manufacturing unit], designed for additive manufacturing of the object based on metal-containing manufacturing material in a manufacturing volume, wherein the object is built up by repeated layer-by-layer provision of the manufacturing material in defined quantity and accurately-positioned forming of the provided manufacturing material.
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